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Basketball FAQ

2020-21 Liberty Flames Basketball - FAQ

When is the Basketball Flames Club Priority Seating Deadline?
The Basketball Flames Club Priority Seating Deadline is September 1. 

What is the Flames Club Priority Seating Deadline?
It is the deadline to be seated based on Flames Club priority for your season tickets. You must be a Flames Club Member to purchase in the Loge, Courtside, and Club Sections for Men's Basketball and the Club Section for Women's Basketball. Flames Club Members will be ranked first by level, and then within each level by their number of Loyalty Points.

How can I increase my Flames Club Priority Ranking?
You can improve your priority ranking by increasing your Flames Club membership level, making a legacy gift contribution, and renewing your Football Season Tickets. Priority points are re-calculated on a weekly basis. Updated point totals will be reflected on your account on Monday morning. 

Do I need a Flames Club membership to purchase season tickets?
Flames Club memberships are required for Men's Basketball Courtside, Loge, and Club season tickets, as well as Women's Basketball Club season tickets. Non-Flames Club members are able to purchase season tickets in the Baseline or Sideline (MBB) or General Admission (WBB) sections. 

What will be the seating differences in the new arena?

All seats except for the student section will be reserved for Men's Basketball. There are also new loge box options and an unique Club experience. For the Women's Basketball season, there will be Club and General Admission options. 

What are the parking options for basketball season?
Flames Club Members at the Eagle Level ($120) and higher will qualify for a basketball parking pass. Parking will be available in the Lower Bookstore (Yellow), Reber Thomas Drive (Blue), School of Business (Red), and Furnance (Purple) lots. Click here for a map showing basketball parking options.

How will I select my season tickets?
There will be a seat selection process, more information will be emailed regarding that process at the beginning of September. 

When will my season tickets be delivered?
Sideline and Baseline season ticket holders have the option for mobile delivery or printed tickets for a $9 charge. If you select mobile delivery, your tickets will be emailed to the email address that we have on file by mid-October. If you select the Season Ticket Mailer delivery method, then you will be charged $9 and will receive your season tickets in the mail by mid-October. All Club, Courtside, and Loge season ticket holders will receive physical tickets and will be charged the $9 processing fee. 

Is there an option for a payment plan on basketball season tickets?
Yes, you can set up a payment plan for your basketball season tickets. The ticket balance must be paid in full by October 1. Our online payment plan will process a payment at the beginning of each month leading up to October 1. If you would like to customize your payment plan, please call your Flames Club Representative or one of our Ticket Service and Sales Consultants. 

How can I pay for my season tickets?
We accept Cash, Credit, or Check payments. Due to social distancing requirements, may of our staff members are working from home. At this point, we can only process Card transactions online, or over the phone. We can also take checks, please make out the checks to Liberty Athletics and send them to the following address:

Liberty Flames Club
East Press Box - Williams Stadium
1971 University Blvd. 
Lynchburg, VA 24515

How will the Flames Kid's Club be different in the new arena?
Flames Kid's Club memberships will still grant admission to all Women's Basketball, home, regular-season games. It will also grant admission to select Men's Basketball games. Those games will be announced in the Fall. Kid's Club members can get a $25 discount on season tickets in the Sideline and Baseline Seating Sections for Men's Basketball. This discount is only available to the Kid's Club member's ticket.

Where are the team benches located in the new arena?
The team benches will be located in front of the sideline sections.

Are we allowed to bring in outside food & beverage if we have food allergies?
Unfortunately, no outside food or beverage will be allowed into the arena. We do have a wide variety of options at the concessions stand that can accommodate various allergy needs. 

What time do gates open on game day?
Gates will open one hour prior to tip-off.

Are there group ticket options?
Yes, we have group options starting at 10 tickets. Contact one of our Ticket Sales and Service Consultants at (434) 592-5015 for more information! 

Can I return, refund, or exchange my tickets? 
We have a no refund, no exchange policy. If you are unable to attend an event, then you are able to transfer your tickets to a friend or try to sell them. If the game is canceled, then our office will reach out with more information. Each game will be handled on a game by game basis.

How can I purchase away game tickets? 
Our office does not sell away game regular season tickets. If you would like to attend an away game, we recommend purchasing directly through the opposing team's ticket office. 

What ADA accessible areas are there?
ADA parking (with a valid hangtag) is available in the DeMoss parking lot. All gates are ADA accessible and wheelchair/scooter accessible seating is available in sections 7,9,12,14, and 20. Please contact the ticket office at (434) 582-7328 for any questions.


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